Refund policy
We apply a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Return Conditions
To be eligible for a return, your item must be in the same condition as you received it — unused or unworn, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.
To initiate a return, please contact us at info@gaminu.com.
Please note that returns must be sent to the following address:
Laisvės pr. 88, Vilnius, Lithuania
If your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at info@gaminu.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom-made or personalized items, and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about a specific item.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As stated above, the item must be in the same condition as you received it — unused or unworn, with tags, and in its original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected. If approved, the refund will be automatically processed to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@gaminu.com.
